RETURNS & EXCHANGES
Placing an order indicates your acceptance of our return policy listed below:
- Merchandise can only be returned or exchanged if it is in its original packaging and condition within 14 days to receive a refund or exchange.
- No exchanges or returns will be accepted without receipt.
- Returns without receipt will be refunded back in the form of store credit and current selling price.
- For online returns/exchanges please contact our Customer Service representatives at 1-512-626-9191 to obtain a Return Authorization (RMA) number and details including mailing address and procedures. WE DO NOT ACCEPT ANY RETURNS WITHOUT A RMA #.
- For returns on kitchen equipment, you will be asked for the serial number found on the equipment during your request for a RMA#.
- Items returned without a RMA# and/or after the 14 day return period will incur a 20% or more restocking fee.
- If upon return, items are found to be damaged, they will not be accepted or credited.
- If you return an item with a gift receipt, you will receive a refund in the form of store credit.
- Please send all items for return through UPS, USPS or FedEx with insurance and tracking number.
- Placing an order indicates your acceptance of our return policy.
- Knives sharpened at customer's request, left hand converted, engraved, used or special custom ordered are not eligible for return or exchange.
- Import orders, special orders and clearance items are not eligible for return or exchange.
- Korin does not accept returns, exchanges or refunds of saya covers. All sales of saya are final.
- Customer is responsible for return shipping charges. Please pack with care upon returning.